Job Purpose

To respond to a variety of customer requests and inquiries via the telephone or in person

Key Responsibilities/ Duties / Tasks

Operate a Contact Centre
Answers and directs telephone calls and Maintain calls register.
Respond to Stakeholder Inquiries
Resolve Stakeholder Issues and Complaints
Resolve Scholarship Application Issues
Maintain Accurate Records and Documentation
Support Public Engagement and Outreach Initiatives
Contribute to Continuous Improvement Efforts
Collaborate with Internal Teams
Collect the customer information, analyze customer needs and gives recommendations to the management.
Perform other duties as tasked and deemed necessary for the overall delivery of the organization

Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications

Diploma/Bachelors’ in any of the following disciplines: Mass Communication, International Relations, Communication, Information Sciences, Public Relations, Journalism or any other equivalent qualifications from a recognized institution

Functional Skills, Behavioural Competencies/Attributes:

Strong verbal and written communication.
Digital Media
Ability to work well in teams.
Strong work ethic and attention to detail.
Knowledge of Customer Relationship Management systems.
Self-development, initiative-taking.
Facilitating and encouraging open communication in the team, communicating effectively
Knowledge and understanding of emerging trends in customer experience
Learning and sharing knowledge and encourage the learning of others.