Job Brief

What to expect from the role:

Hands-on experience in planning travel packages, selling trips to clients, etc.
Rendering visa assistance to clients
Learning how to organize, multitask and manage time.
Learn on the job regarding Nowahala tours travel management.
Exposure to the travel and tourism industry, and its various responsibilities.

Responsibilities

Help clients identify their ideal travel package based on their suggests and requirements.
Study and assimilate all information regarding travel destinations such as prices, weather, language, currency, customs, etc.
Regularly maintain a good relationship with our customers.
Provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary.
Provide all relevant and essential information to the tourists regarding their travel like guides, itinerary, brochures, and maps.
Sell the appropriate travel/ tour package to the right customer.
Negotiate any customizations or modifications requested and accommodate to the best level possible.
Resolve any problem that arises regarding the trip for the customer.
Regularly update a database containing client details and their travel information.
Ensure this data is secured and handled appropriately.
Reach the sales and revenue targets.
Stay up to date on domestic and international travel trends.

Requirements

Bachelor's Degree in Travel and Tourism, Hospitality Business or relevant fields.
Prior experience as a travel agent is compulsory - at least 2 years.
Knowledge of visa requirements for various countries.
Strong knowledge of traveling software and procedures.
Basic computer skills and software like MS Office & Microsoft excel and relevant reservations software.
Multilingualism is an advantage.
Excellent communication and people skills.
Efficient negotiation and sales skills.
Up to date with domestic and international travel trends and restrictions.
Well read on the rules and regulations of tourism.
Ability to work with less or no supervision