Key Duties and Responsibilities:

Negotiate contracts and pricing terms with clients to secure profitable deals and maintain competitive positioning
Set, deliver and track sales target as aligned with company business objectives
Develop and maintain excellent knowledge and understanding of the business, competitors and industry.
Acquire a thorough understanding of our customer needs and identifying new opportunities
Expand relationship with existing customers by continuously proposing solutions to meet their objectives to sustain repeat business
Generate new sales using existing and potential customer networks and own pipelines
Developing trust relationships with a portfolio of major clients to ensure account retention.
Managing a portfolio of accounts to achieve long term success.
Suggest actions to improve sales performance and identify opportunities
Provide superior customer service and ensure customer satisfaction
Act as point of contact and handle customer’s individual needs
Communicating and coordinating with internal teams to deliver solutions
Consider the correct services are delivered to clients in a timely manner
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Prepare regular performance reports to management using key account metrics