You’ll be part of an engineering team, focused on a specific Canonical product area. You will lead the team effort to create, maintain and improve documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.
As the Technical Author on the team, you will collaborate with software developers, product managers, community members, other documentation authors, information architects, quality assurance engineers and technical support engineers to develop clear documentation for complex technical topics. You’ll be part of our effort to establish documentation as a first-class engineering discipline. 
You also be a part of Canonical's documentation practice team, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence.

Location: This is a fully remote role, open to candidates across the globe. 
What you'll do on a regular basis

Create, maintain and improve software documentation
Work with engineering team members, to help them make effective documentation contributions
Influence the development of the product, as an expert user of the product, who has important opinions about its function and design
Engage with user communities to ensure that our documentation meets their needs 
Encourage and support community engagement in and contribution to documentation
Help standardise the structure, presentation, style and language of content across products
Collaborate with documentation peers to advance the state of the art in documentation at Canonical
Challenge and advance documentation understanding and best-practice, as part of a disciplinary team 

Our best candidate

Cares deeply about functional written communication
Is a technical writer with a programmer’s mindset, or a programmer with a record of producing excellent documentation
Has a record of community engagement, in open-source software, documentation, research or other disciplines
Is sympathetic to the needs and challenges of open-source software and its communities
Demonstrates technical curiosity, and is fascinated by software technology and its challenges
Has demonstrable documentation skills, insight and enthusiasm
Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages Has excellent written and verbal communication skills 
Holds a BSc/BA degree or equivalent 
Is able to travel twice a year for up to two weeks for events 

Additional skills that you might also bring

Deep technical domain knowledge
Open-source community leadership and management
User-experience, interaction or visual design