Job Description
• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints • Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure resolution • Assistance with the placement of orders, refunds, or exchanges • Cooperation with the customer care manager to ascertain proper customer service is being delivered • Answering incoming calls regarding service questions, product problems, billing issues, and general client concerns • Regular update and maintenance of customer’s account using computer software programs
Qualification Required & Experience
• Excellent written and verbal communication skills to interact with customers effectively • Possession of customer orientation and the ability to respond/adapt to different types of characters • Ability to remain calm even when customers are stressed or upset • Good computer skills to be able to effectively utilize necessary computer software to help keep customer accounts • 2 years work experience • Ability to prioritize duties and perform multiple tasks simultaneously, and to manage time effectively • HND or degree
Location: Accra

All C.V.s should be sent via:
indicating the position as the subject of the e - mail
Closing Date: 12 April, 2025