Engaging with customers to adress enquiries and resolve complaints.
Developing and implementing policies that improvecustomer service experience.
Liasing with other departments to streamline operations relating to customer service.
Collecting and analysing feedback to understand customer needs and help improve a companys products and services.
Carrying through the best practices for dealing with customers and implimenting service standards.
Working with managment to develop strategies aimed at improving customer satisfaction and retention
Maintening acurate recordsof customer interactions and helping customers process accounts.