We are a medium sized facility management company and urgently We need to hire a competent and experienced Facility Manager to manage a 150 man operation at a client industrial site in Lagos covering janitorial, painting, electrical, HVAC etc.
Preferably Degree in Engineering and Female 
JOB DESCRIPTION SUMMARY
KEY RESULT AREAS

Operations management
Customer relationship management
Business development

KEY PERFORMANCE AREAS (WHAT)
ACTIONS (HOW)
1 Operations management

Oversee service level agreement compliance daily in all aspects of the Preventive, Corrective and Restorative maintenance of all assets and facilities within scope
Monitor compliance of Site Operatives with established procedures
Ensure quality assurance and quality control procedures to enable the maintenance of acceptable standards of service and compliance with the specification
Take responsibility for ensuring that a safe system of work is constantly communicated and adhered to Site Operatives prior to the commencement of the work activity
Implement operations strategies and action plans as articulated by management

2 Customer relationship management

Regularly interface with the client on site and deliberately get feedback on our services rendered.
Prevent as much as possible any client’s complaints and resolve issues as they arise.
Engage with high-level staff on every service delivery complaints
Ensure timely and regular quality assurance contacts with relevant client contacts
Conduct periodic formal and informal service level evaluation
Manage effectively and efficiently the customer relationship profile by regularly updating important contacts within the organization

3. Business development

Aggressively canvass and obtain new businesses for the company on site
Manage existing relationships to ensure maximum customer satisfaction to get new businesses
Use all available means to follow up aggressively on contacts
Engage the support of the headoffice marketing and project  team in the aggressive followup  of all identified prospects
Engage in on site marketing activities to get more business from clients
Engage in referral marketing activities based on relationship with clients

4. Others

Income management and receivables management
Expenditure and internal control
Any other assigned activity