Minimum requirements


National Diploma in Information Communication & Technology.
Industry related certificates.
Driver's license.
Willingness to work outside of normal working hours.
2 to 4 years of related experience.
Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment, Active Directory.
Computer skills (MS Office suite).
Experience with major hardware vendors, e.g. HP, DELL, etc. will be an added advantage.


Duties and Responsibilities

Installation, maintenance and support of all hardware and software.


Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user per written request.


Computer fault diagnosis.


Install and maintain all desktop & laptop hardware for all staff, students and external clients.
Liaise with external providers for hardware support & repair and support.
Obtain quotes, liaise with suppliers, liaise with finance submit purchase orders, submit GRV.
Adhoc software support and technical assistance e.g.: O365, Website (technical), SharePoint.


Computer Lab/Office demonstrations.


Identify common problem areas experienced to recommend corrective action.
Decide whether to send the computer to the manufacturer for repair.
Report shortfall in parts inventory to line manager.
Ensure desktop & laptops computers interconnect seamlessly with diverse systems, including associated validation systems, file services, email servers, computer conferencing systems, application servers and administrative systems.


ICT Liaison


Document instances of hardware, physical or digital failure, repair, installation and removal.
Forward faulty computers to the 3rd party workshop.
Communicate project statuses to helpdesk.


User Education: network security/ vulnerabilities


Help users scan media such as flash drive and diskettes for any malicious ware.
Help users with e-mail that they suspect might contain malicious content and provide network.
Making sure end-point security systems is up to date.


Self-development


Research technology trends and latest applicable technologies.
Ensure up-to-date skills development plans.
Develop, recommend and implement solutions in liaison with all of ICT Unit.


Project participation


Participate in ICT projects to ensure that successfully execution of the same.
Assist with project scoping and resource allocation.


Monitoring, evaluation and reporting


Relevant operational reports as and when required.
Research and implement best practices.
Communicate and consult with relevant stakeholders.