Duties & Responsibilities

Ensure proper controls, processes & procedures are adhered to at all times as per the laid downbank policies, Business Continuity Plan (BCP) implementation and disaster recovery coordination
Ensure the branch is opened & closed as per the approved timelines. Operations staff shouldbe ready to serve customers at the right time.
Ensure that the bank’s Policies are adhered to at all times when handling different products.
Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the ruling tariff.
Ensure excellent customer experience is maintained at all times.
Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements
Manage budget and allocate funds respectively
Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution.
Ensure customers are well informed of bankproducts by equipping the notice board in the banking hall with relevant and updated information
In conjunction with the Regional Manager, build and develop a high-performing and motivated staff team in the branch by creating a sense of teamwork, a good working environment, and regular duty rotations to ensure maximum productivity.
Provide leadership by constantly offering training and guidance on the expectations of the operations. Adequate coaching and mentoring of branch staff.
Manage performance /disciplinary issues/grievances for operations staff.
Willing to perform any other reasonable and lawful duties assigned by management
Network to improve the presence and reputation of the Banks Branch with relevant stakeholders

Requirements

A BSc from a recognized institution in any Business related field
A master's Degree will be an added advantage
Excellent Customer Relationship
Minimum of 5years of proven working experience in a Banking environment, with sound exposure to Branch Operations & Processes: 3 of which should be at a management level; 2 within a branch operations role.
Good understanding of the bank’s systems
Proven track record of consistently meeting customer expectations and exceeding set expectations.

Benefits

Salary will be open for negotiations.