Key Duties and Responsibilities:

Analyzing (Performing research) business processes and Performing research on an organization’s current technology needs to develop recommendations for improvements to existing systems or processes and services.
Working with software developers in a team environment to test new software releases.
Participate in Designing/maintaining and updating new software applications, web solutions, and business reports or improving existing ones based on client/business needs
Help with the software implementations by providing training and support for the staff who will operate the software/systems. (Preparing user manuals/ learning guides for systems developed).
Setting up new computers, networks, and software for new employees.
Provide low-level network administration services and assist in the first line of support for network infrastructure.
Monitoring the health of the overall network and in-house legacy systems used, reporting problems and incidents as necessary.
Providing support to IT staff responding to user requests.
Communicate and coordinate customer/client concerns relating to IT.
Installing operating systems and other computer software applications on new computers.
Coordinating with other departments to ensure that all technology is working properly for the company.
Supporting the maintenance of existing computer systems, including troubleshooting/debugging problems with hardware and software (technical support.
Meet with business teams and technical support staff to evaluate and assess user satisfaction.
Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.
Organize and maintain IT resources.
Assisting with computer network security by scanning for vulnerabilities and viruses
Performing research at a supervisor’s request.