A Customer Service Agent greets customers warmly, ascertains and resolves customer’s problems through email, chat, phone or social media, assists the customers in placing or cancelling orders, verifies the account details of customers, assists during refunds, exchanges or defects and also takes care of billing and other customer queries. The other job duties that are discharged by the customer service agents are compiling reports, handling changes in renewals or policies, reminding the customers of due dates and payment dates and informing them about discounts and promotions on behalf of the company.

Individuals seeking this job post should highlight in their customer service agent Resume sample major skills like patience, courtesy, problem-solving skill, computer literacy, strong communication ability, and conversational etiquette. No formal education is required for this post, but a high school diploma or a Degree in communication is highly preferable.