Principle Accountabilities

Financial


Responsible for the achievement of Recoveries portfolio targets including collections, recoveries, case life and impairment management as per performance development plan
Lead detailed negotiations with customers, sometimes in conjunction with other internal & external stakeholders, regarding the agreement to, and implementation of, strategy, e.g. Settlement proposals, etc.
Responsibility of negotiating and recommending settlement proposals of all NPL loans, including recommending write offs to the appropriate authority
Lead proactive formulation and implementation of strategies on recoveries/ managed exits.
Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages manages customer satisfaction and enhances the HFC Brand.
Manage politically sensitive customers and recover debts from them in a professional manner which leaves a good impression of them about the bank
Act as a reference point for Recoveries and credit teams for discussions on specific cases
Ensure appropriate recovery is achieved and generally provide pragmatic and effective legal support to general management and business functions on impaired debts of the bank
Manage the achievement of service levels and quality including setting up Service Level agreements with internal providers and monitoring performance against them on a regular.


Internal business processes


Ensure that the necessary credit and other sanctions/approvals are obtained at the right levels for strategies, expenditure and impairments whenever necessary.
Manage the provisioning process in line with Bank and Regulatory policy for the Recoveries portfolio.
Monitor the relationships with the bank’s service providers, especially with regards to service level agreements with them.
Ensure that all NPL files are properly maintained and have up to date file notes.
Ensure data integrity is maintained.
Manage relationships with external service providers such as liquidators, executors, Auctioneers Lawyers, messengers of court, accountants, receivers, judicial managers, valuators etc. who provide services to matters in Recoveries.
Progress the recovery of debts on NPL classified Recoveries accounts and ensure their compliance with local regulatory requirements and the bank’s internal procedures.
Actively manage debtors, to ensure business and banking risk issues are addressed in a timely manner.
Develop network of contacts internally and also with local external professionals in order to maximise effectiveness in assisting customers
Ensure satisfactory internal and external audits.
Transfer account responsibility out of team when appropriate.


Customer


Work closely with clients and RM's with a focus on the recovery of each vulnerable account or exposure in the NPL portfolio.
Make customer visits and attend meetings held at/off Bank premises where appropriate.
Participate in strategy setting with internal and external Stakeholders to ensure that the appropriate Recoveries plan is adopted.


Key Competencies and Skills

Technical competencies:


Excellent knowledge of data analysis and forecasting models,
Solid analytical and decision-making skills, Leadership abilities
Advanced computer software skills, including Excel and financial reporting software
Knowledge of MS Office and core banking system
Strong performance in recoveries especially of Special Asset portfolio
Good negotiating and influencing skills
Good credit risk and analytical skills
Good relationship management skills
Strong communication skills with emphasis on good listening skills.
Strong planning, coordination and time management skills
Strong commercial skills.
Proven capabilities in problem solving, situational analysis, creativity, negotiation and decision making.
Strong knowledge of banking laws and regulations, Central Bank prudential and risk management guidelines.
Strong financial analysis and loan underwriting and project management skills.
High level of technical competence in conducting financial analysis.
Maintain a thorough knowledge of credit services and a complete understanding of Credit Policy and Procedures.
Ability to work as a team on a number of simultaneous projects.


General competencies:


Performance Oriented
Goal driven and results oriented
Personal Ethics
Excellent written and verbal communication skills,
Report/proposal writing skills and presentation skills.
Great interpersonal skills with ability to interact with key stakeholders.
Must be a self-starter with ability to see, grasp and advice on opportunities, recommending areas of improvements.


Minimum Qualifications, Knowledge and Experience

Education:


Bachelor’s degree in a business management discipline in either of Finance, Business, and Economics, Mathematics / Statistics or related field from a reputable institution.
Master’s Degree in Finance, Economics, Commerce, Accounting or any other equivalent and relevant qualification from a recognized university added advantage


Experience:


10 years’ experience in financial environment with three in management level
Comprehensive banking background and extensive experience in credit appraisal and loan portfolio management.
Experience in engaging C-level management and senior executives in facilitating decision-making and reporting.