Job Description

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules etc.) 
Generate sales leads
Build sustainable relationships and trust with prospects through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Closely work with client service team to meet sales targets and call handling quotas
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage clients
Liaison with stakeholders: client services team, clients, IT, head of departments and CEO etc.
Auxiliary function (applicable to all staff)