Modules covered over the 12 month period:


Understand the retail supply chain
Resolving customer queries and complaints
Merchandising and Maintaining Displays
Implementing Promotional Instructions
Recommending and processing stock orders
Counting Stock and Uplifting returns
Numeracy
Literacy


After successful completion of this qualification, learners will be able to:


Understand the sector in which they work
Provide customers with a high level of service
Operate effectively and efficiently in their area of specialisation.


Minimum Entry Criteria:


Passed Grade 12
Communication competency at Grade 12 (Passed English First or Second Language)
Numeracy competency at Grade 12 (Passed Mathematics Literacy or Mathematics
Age 18-33