Job Summary.

The jobholder shall be responsible for the day-to-day ICT data centre's monitoring, and provide hourly reports on electrical, mechanical and telecommunications systems

Duties and responsibilities


Responsible for the implementation of approved System Change Requests (SCRs) to facilitate successful implementation.
Implement basic troubleshooting and resolution of technical issues related to business applications to minimize disruptions.
Support end-users by answering questions, providing guidance, and helping them utilize the solutions provided.
Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Troubleshoot minor incidents and system issues and provide basic training to system users, and perform general duties and tasks as assigned by management
Provide general reports to stakeholders as per the service level agreement.


Person specifications

For appointment to this job, the candidate must have:


A Bachelor’s degree in IT/ Management Information Systems / Business IT/ Computer Science / Business Administration / Management Course or any other related course from a recognised institution
One(1) year of relevant work experience.
Proficiency in Computer Applications.


Technical competencies


Certified Business Analysis Professional CBA