The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operational co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company.


Qualifications:


A relevant IT qualification (A+, N+, MCSE or a combination thereof).
Microsoft Office Specialist (MOS) Master 2010 Certified
Microsoft AZ900
Will hold an ITIL qualification and quantifiable experience in all aspects of service delivery.


Experience:


Personally resilient to manage demanding customers at all levels, highly customer service focused with excellent communication and negotiation skills with strong analytical, planning, and process implementation skills with a passion for quality
Experience of working collaboratively with others to achieve success
Experience of working at both 1st/2nd line in a busy professional services environment, supporting 500+customers.
The candidate should ideally have 5 years’ experience working in a managed services or similar IT environment and possess a high level of customer service, technical skills and multi-tasking


Skills and Knowledge required:


Microsoft Windows 10 and Windows 11
Microsoft 0365
Microsoft Entra
Apple and Android products (Tablets/Phones) Microsoft Intune
Printing solutions (desktop and MFD)
Active Directory and Exchange Management
Mimecast email management
SCCM (reporting, collection management, log analysis)
orksite DMS/iManage (or other Document Management Systems)
Aderant Expert, CMS, Interaction
Encryption software
Video conferencing (MS Teams enabled boardrooms)
Intermediate experience in networking


Closing Date:  2025-08-14