KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Cash Management at the Teller and Vault
Branch cheque clearing management
Enforce adherence with compliance and control procedures
Implement service standards and practices to ensure excellent customer service
Ensure adherence to budget and identify opportunities for cost efficiency
Ensure that there is income leakage
Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction
Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate and monitor.
Ensure customer Queries, Requests or Complaints are handled within the defined Service Level Agreements (SLAs) and Turn Around Time (ATM, Mobile Banking, Queue Management)
Ensure that the Work environment meets the Health and safety standards and regulations and reflects the brand identity
To perform any other duty as assigned in line with the organization goals and objective.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

A University Degree in a Business-related field
Diploma in banking, CPA qualifications
3 years’ experience 1 of which must be in cash management
Good communication and interpersonal skills
Able to multitask
Knowledge of back-office procedures and processes