Operations Management


Oversee and coordinate day-to-day operations of the centre.
Ensure effective implementation of organizational policies, procedures, and programs.
Monitor and manage the centre's operational budget, inventory, and procurement processes.
Ensure the facility is clean, safe, and well-maintained.


Staff Management


Supervise, support, and evaluate staff performance, including clinicians, administrative, and support staff.
Facilitate staff scheduling, leave management, and task allocation.
Identify training needs and coordinate capacity-building sessions.
Foster a collaborative and positive working environment.


Client Services


Ensure timely and quality service delivery to all clients and beneficiaries.
Address and resolve client complaints or feedback professionally and promptly.
Promote a culture of customer service excellence within the centre.


Compliance and Reporting


Ensure compliance with health, safety, legal, and ethical standards.
Maintain accurate records and reports related to service delivery, staff, and operations.
Prepare and submit regular reports to management on centre performance.
Support internal and external audits and evaluations.