KEY RESPONSIBILITIES


Manage and resolve end user calls logged onto the Helpdesk system
Develop accurate reports regarding the progress of all categories of registered tickets on helpdesk and circulate the same on a daily basis
Perform software/hardware installation, updates including formatting, hot swapping, ghosting etc. on all HQ and branch support PCs
Perform telephone support/online support to various functions of the organization
Ensure full compliance of McAfee antivirus DAT updates on all Desktops and Servers
Plan and implement Software update services for patch management on Servers and desktops
Carry out quarterly preventive maintenance based on a well known schedule
Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
Creating and modify user profiles in Active Directory.
Carry out daily, weekly, monthly, quarterly and end of year backups for all Departmental, Home and other folders and may be available from time to time.
Play an active role in the successful Implementation of ICT Projects, Active Directory design and implementation, SharePoint Deployment, customer images management, backups and security configuration.
Manage Windows 2003 Web, Antivirus and Domain authentication servers.
Develop an upgrade plan to Windows 2008 and Exchange 2007 upgrades.
Carry out any other ICT duties/tasks as may be assigned from time to time by the supervisor or his appointee