Company: Villa Care Ltd

Reports To: Head of Property Management

Job Purpose

To provide professional leadership and management of assigned properties, ensuring smooth operations, maintenance, tenant satisfaction, cost-effective management, and regulatory compliance across all physical facilities under Villa Care Ltd’s portfolio.

Key Responsibilities


Property Operations and Maintenance


Oversee day-to-day facility operations including security, cleaning, waste management, landscaping, and common area maintenance.
Develop and implement preventive and corrective maintenance schedules.
Supervise outsourced service providers and ensure service-level compliance.


Tenant Relations and Lease Management

Ensure excellent tenant relations and handle all complaints, concerns, and inquiries promptly.
Manage lease agreements, renewals, terminations, and ensure accurate documentation.


Budgeting and Financial Oversight

Prepare and manage property budgets, service charge allocations, and expenditure control.
Monitor rent and service charge collections and ensure timely remittance and reporting.


Vendor and Contract Management

Procure, evaluate, and supervise third-party service providers and contractors.
Negotiate contracts, monitor performance, and ensure value for money.


Compliance and Safety

Ensure compliance with health, safety, environmental, legal, and statutory requirements.
Coordinate risk assessments and fire safety procedures across properties.


Reporting

Prepare and submit timely management reports on operations, occupancy, repairs, collections, and tenancy status.


Strategic Improvements

Identify areas of improvement and recommend upgrades or energy-efficient systems to improve asset value and operational efficiency.




Minimum Education Requirements


Bachelor’s degree in Real Estate, Facilities Management, Building Economics, Construction Management, Engineering, or Business Administration.
A postgraduate diploma or certification in Facilities or Property Management is an added advantage.


Professional Experience


Minimum 5 to 7 years of relevant experience in real estate or property management, preferably in managing residential, commercial, or mixed-use developments.
Proven experience in handling service charge budgets, facility maintenance, staff supervision, and tenant management.
Experience working with property management systems (PMS) and reporting tools.


Professional Expertise


Strong understanding of Kenyan tenancy laws, leases, and landlord-tenant relationships.
Deep knowledge of building maintenance systems, repairs, and facilities operations.
Familiarity with local authority regulations, fire safety, and environmental standards.
Demonstrated ability to manage vendor relationships, optimize costs, and enhance tenant retention.


Key Skills


Leadership and team management
Budgeting and financial reporting
Strong negotiation and conflict resolution
Excellent written and verbal communication
Problem-solving and decision-making
Customer service orientation
Technological proficiency in PMS software such as Buildium, MRI, or equivalent
Time management and multitasking skills


Training and Certifications (Preferred)


Certificate in Facilities Management (IFMA, BIFM or equivalent)
OSHA, fire safety, and first aid training
Energy management and environmental safety awareness
Basic accounting knowledge including QuickBooks or similar software


Overall Capabilities


Ability to work under pressure and manage multiple sites or properties
High attention to detail with a focus on operational excellence
Ethical, transparent, and highly organized
Ability to align property performance with Villa Care’s broader goals under Homes Universal
Demonstrates initiative, adaptability, and a proactive approach to property management