Duties

Develop plans and tactics to achieve and exceed daily salestarget
Oversee the general activities of the restaurant
Maintain a good working relationship with suppliers and artisans.
Ensure orderliness among staff and all staff are carrying out their duties on time
Resolve customer’s complaint professionally and review customer’s surveys
Ensure products are delivered according to items ordered and company's standard
Develop and implement methods of improving customer’s satisfaction through excellent service
Oversee food production, storage and presentation to ensure compliance with food and safety regulations
Monitor Inventory to ensure that food supplies and restaurant essentials are adequate
Ensure front counter procedures are being used consistently by all staff
Provide individuals with development training to maximize their skills
Manage absence and disciplinary issues, escalate to the Human Resources department.
Keep abreast of local competition and develop plans to retain customers
Manage the implementation of local sales building programmes
Staff incentive planning and implementation
Seek and suggest ways to reduce waste and operational costs of the restaurant

Requirements

A Tertiary Degree in Business or related field
Must have a minimum of 3 years experience in a leadership role in the fast food sector, with a track record of achieving excellent sales figures
Outstanding leadership skill and ability to manage disciplinary issue
Communication and comprehensive skill is important for this role
Ability to descalate tense situations with customers
Ability to delegate and follow throug
Knowledge of Microsoft Excel, experience usingi-class softwarewould be an added advantage.