Position Title : Human Resource Officer Department : Administration Report Directly to : Head of Administration Job Location : Sunyani
Job Summary
• As a Human Resource Officer in the retail industry, you will play a crucial role in managing and enhancing the employee experience. • You will be responsible for various HR functions including recruitment, onboarding, employee relations, performance management, and compliance with labor laws. • Your goal is to support the retail team in achieving operational excellence through effective HR practices.
Duties/Responsibilities
1. Recruitment and Selection:
• Collaborate with department managers to identify staffing needs. • Manage the end-to-end recruitment process, including job postings, screening, interviewing, and onboarding new employees. • Conduct background checks and reference verification.
2. Employee Onboarding and Training:
• Develop and implement onboarding programs for new hires to ensure a smooth transition. • Coordinate training sessions and workshops to enhance employee skills and knowledge.
3. Performance Management:
• Assist in the development and implementation of performance appraisal systems. • Provide support in setting performance goals and conducting evaluations. • Monitor and report on employee performance trends.
4. Onboarding, Training and Development:
• Create and implement effective onboarding plans. • Identify training needs within the workforce and coordinate relevant training programs. • Support the professional development of employees through mentorship and training opportunities. • Collaborate with external training providers to ensure employees receive up-to-date industry-specific training.
5. Policy Development and Compliance:
• Ensure compliance with labor laws and industry regulations. • Assist in developing and updating HR policies and procedures. • Maintain employee records and HR databases in accordance with legal requirements.
6. Compensation and Benefits:
• Provide guidance to employees regarding benefit options and assist with issue resolution. • Educate employees on company benefits and rewards. • Support the administration of payroll and benefits programs. • Assist in conducting salary surveys and benchmarking
7. HR Metrics and Reporting:
• Collect and analyze HR metrics to inform decision-making. • Prepare reports for management on various HR activities
8. Employee Relations:
• Act as a point of contact for employee inquiries and concerns. • Foster a positive work environment by addressing employee grievances and resolving conflicts. • Promote employee engagement initiatives and company culture.
9. Employee Data & Records Management:
• Maintain employee records and update as needed • Develop, implement, manage and maintain employee data with respect to leave (annual, sick, maternity)
Other Duties
• Performs any other allied duties that may be assigned from time to time by the Head of Administration or her designate.
Qualification Required & Experience
COMPETENCIES
• Proven experience as HR officer or other HR position • Knowledge of HR functions (pay & benefits, recruitment, training & development etc.) • Very good conflict Resolution Management skill • Understanding of labour laws and disciplinary procedures • Proficient in MS Office; knowledge of HRMS is a plus • Outstanding organizational and time-management abilities • Excellent communication and interpersonal skills • Problem-solving and decision-making aptitude • Minimum of BSc/BA in business administration, social studies or relevant field HR Credentials (e.g., PHR, CIHRM, SHRM-CP) • Minimum of 3 years of experience in a similar role
Personality Competencies
• Assertive, Confidentiality, Influential, Reliable, Independent, Safety conscious. • Results oriented and proactive. • Pay attention to details, work well under pressure, Follow through on tasks. • Team player, be able to work to deadlines. • Flexible in the approach to Work, Deliver work to a high standard of quality.
Working Conditions:
• Fast-paced retail environment. • May require evening and weekend hours during peak seasons.
Location: Sunyani

Interested applicants should submit an application with RESUME to the address below:
Human Resource Rep Ericose Limited Company Sunyani
Qualified applicants can send their RESUME to: with the role as the subject.
Closing Date: 30 January, 2025
Please only shortlisted applicants will be contacted for an interview.