Key Responsibilities

Responsible for management and support of the key applications deployed for the MVNO.
Work with various key vendors to deploy, configure, test, and manage the various applications.
Provide first-level troubleshooting and support for all applications.
Act as first and second-tier technical support engineer for all application software problems.
Triage in-bound technical support requests and provide escalation and documentation support to other service and support personnel.

Required Skills and Experience

Minimum of a Bachelor's Degree qualified in Technology, Computer Science, Telecom Engineering, or similar relevant field.
3-5 Years of experience in enterprise applications support, preferably from the telecommunications industry.
Strong knowledge of scripting languages, SQL and databases, as well as server operating systems (Windows and Linux).
Knowledge of Quality Assurance Tools, automation and processes.
Strong written and verbal communication skills
Ability to function effectively in a hybrid team environment.