Key Roles & Responsibilities

Preparing and translating itineraries to clients for the various destinations of interest and making sure that all travel arrangements run according to the program.
Preparing itineraries to the various destinations of interest.
Responding to inquiries regarding hotels and safaris within 24hrs.
Ensuring that tours quotations are competitive inclusions, exclusions as well as terms and conditions of a quotation should be highlighted to reduce disputes with clients.
Ensuring payment for each tour booking is received in advance or proper authorization is received from a potential guest prior to credit sale.
Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates.
Ensuring bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels.
Exploring and identifying new business opportunities.
Creating and selling innovative tour packages to meet market demand
Doing tour bookings – both inbound and outbound.
Making follow-ups for tour quotations.
Researching, developing and creating interesting tour packages to clients to meet market demand.
Accompanying travel groups if need be.

Qualifications and Experience required

Degree in a related Tourism or Business-related field.
3-5 years and above experience as a Tour Manager in a Tours and Travel company.

Required Skills:

Skills in creating Tour packages.
High integrity, honesty and ethical behavior.
Team player and ability to work with diverse teams.
Strong communication and Negotiation skills.
Good interpersonal and relational skills.
Effective Planning and organizational skills.
Excellent analytical skills with good presentation skills.