Manage the Treasury Back Office function and support business metrics and indicators for a best-in-class payment service.
Serve as the escalation point for Treasury Back Office issues and work closely with the payments and front-line teams to quickly resolve issues.
Manage vendor relationships, and work with vendors to optimize customer experience and ensure adherence to service level agreements.
Ensure that the clearing process is handled in line with the rules and regulations of the central bank.
Monitor SLA management, ensuring that internal and external customers are served within agreed timelines and breaches are identified and investigated.
Communicate plans and the state of our transaction processing to the Senior Manager Central Operations
Assist in resolution of incidents that impact service level targets, but which could not have been legislated for within the SLA.
Act as an escalation point for queries and assist customers resolve problems with service levels where the cause appears to be within their area of responsibility.
Responsible for strict cost management by conducting detailed analysis monthly of overtime approvals, stationary consumption, sundry losses, and staff costs.
Review monthly dashboard statistics e.g., leave, accuracy, work carried forward, queries, complaints, training etc.
Proactively contribute to embedding of agreed change management initiatives in support of quality improvement and cost reduction.
Develop and implement effective communication processes to ensure that Operational service and cost targets are understood by appropriate staff.
Develop and implement appropriate control processes to ensure that all elements of Operational risk, e.g. fraud, follow-up of Audit recommendations, are managed effectively across all areas under the control of the role holder.
Develop and implement Management Information Systems to produce meaningful data to track performance.
Develop and implement plans to rectify shortfalls in Operational service and cost performance.
Oversee and monitor operational payment process risk across the business.
Ensure adequate controls are maintained regarding internal, Group, and regulatory compliance
Deliver high levels of accuracy in conformance with business policy and control frameworks.
Ensure that items monitored under the Payments GLs are within the business rules with clear escalations in case of breaches.
Ensure that transaction reconciliation is done accurately and efficiently and meets all external and internal requirements.
Critically review all processes from a risk and productivity perspective periodically.
Participate in Monthly risk meetings with other stakeholders to identify risks and propose controls.
Raise incident reports for any Payments incidents.
Ensure Pre-audit checks are done and reviewed for the department to obtain a Satisfactory rating.
Ensure business continuity tests are conducted regularly as required and the report is signed off.
On at least a monthly basis, conduct team meetings to review safety, health and environment policies and all other policies.
Execute trades in foreign exchange and other markets to optimize the bank’s investment portfolio and manage interest rate opportunities & risks while ensuring that investments are in line with the bank’s risk appetite and regulatory guidelines.
Oversee the bank’s cash management, including forecasting cash flows, monitoring liquidity positions, and managing short-term funding requirements.
Monitor market trends, economic indicators, and regulatory developments to anticipate risks and opportunities in the treasury function.