Principle Accountabilities


Prompt service to customers leading to customer satisfaction.
Efficient receipt of incoming mail, cheques and other documents.
Improved customer service and management of the reception area.
Organised handling of customers and other visitors.
Enhanced query handling
Enhancing company image.


Key Competencies and Skills

Technical Competencies:


Computer /IT skills, including knowledge of Microsoft office applications e.g. Word, Excel; PowerPoint etc.
Fair understanding of the bank products and services
Telephone operating skills


General Competencies


Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
Keen to details.
Proactive, confident, energetic, and able to work under pressure with a positive attitude and Fluent in both written and spoken English and Kiswahili.
Good Analytical Skills
Customer Service skills
Good Interpersonal skills


Minimum Qualifications, Knowledge and Experience

Education:


A Bachelor’s degree from a recognized university


Knowledge and Experience: 


2 years working experience in Customer service.