The primary role of a Receptionist is to be responsible for greeting visitors and delivering exceptional customer service assistance. By answering calls and fielding them accordingly, addressing visitor queries and needs, and providing an overall welcoming environment.

To conduct outbound calls back to ascertain customer satisfaction.
Build internal and external business relationships to support effective information sharing in the business.
To ensure database maintenance and cleansing by entering correct and complete customer information
Attend promptly to customers’ inquiries and clarify the information as well as forward requests to other departments.
Receive all customer inquiries to the business and support effective handling through escalation to the supervisor where necessary and ensure timely feedback to the customer6.
Carry any other duties as and when assigned to you.
Assisting clients in finding their way around the office.
Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.