Responsibilities

Customer Care Executive would have the following responsibilities:

Attend to Customer’s Issues & resolve them in timely & efficient manner
Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
Raising, following up and closure of Trouble Tickets
Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
Follow up for Collections through timely reminders to Enterprise & Retail Customers
Ensuring Collections of receivables is achieved as per the set targets
Service & MTTR Improvement Plans
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Generate Sales Leads

Requirements

Candidates should possess a Bachelor's Degree with 1-3 years work experience.