Job Reference Number : V/No. 4/2022
Duties and Responsibilities:

This is the highest grade in the cadre. Duties and responsibilities will include:

Coordination of complaints management processes 
Ensuring prompt investigations on complaints to facilitate effective decision making;
Coordinate processing of complaints / petitions received by the Commission;
Maintaining proper and up-to-date data on complaints filed and processed;
Managing the Complaints Management Information System; 
Developing and implementing stakeholder engagement strategies to sustain valuable stakeholder relationships;
Identifying complaints arising from gaps in law, policy or procedures that require action by JSC or other agencies;
Developing guidelines / standard operation procedures (SOPs) for complaints and investigations;
Development of complaints and investigations trend reports;
Advisory to the Commission and management on complaints management; and 
Supervision of staff and management of Directorates financial resources.

Requirements for Appointment: 

For appointment to this position, the applicant must have: -

A relevant Master’s degree from a recognized University; 
A Bachelor’s Degree in Social Sciences from a recognized University;
A relevant certificate in basic investigation and crime detection;
Membership to relevant professional body with Good Standing; 
Attended a Course in Strategic Leadership and Development or its equivalent; and,
Meets the requirements of Chapter Six (6) of the Constitution

Work Experience:

Minimum Fifteen (15) Years relevant work experience;
At least Five (5) Years at Senior Management Level; and
Prior experience working on Complaints Management systems and Investigations will
be added advantage