This position will be part of the Global Support Team that is based in Kampala, Uganda, led by a Global Support Manager and working closely with the Global QA and R&D Teams. This is an incredible opportunity for a talented individual to join a high-performing team that is passionate about providing high quality energy to off-grid customers at the base of the financial pyramid.

Monitor and respond through support ticketing system (ServiceDesk)
Investigate, document, and resolve technical issues with products and tools throughout EEA markets and teams
Iterate and response and prevention plans for common support requests
Escalate high-impact or novel concerns to appropriate teams
Generate and share reports to track and improve support team performance