To implement the branch distribution & optimization strategy in line with Business growth & development, risk management, customer experience, digital transformation, staff engagement & financial performance objectives.

Develop strategies to grow the branch‘s liability base and asset portfolios in line with the Bank’s strategy
Monitor the achievement of customer service rating in accordance with the bank set standards
Monitor and implement compliance of credit risk framework to keep portfolio asset quality within acceptable levels
Implement branch internal controls and procedures in line with the bank policy
Plan and coordinate the budgeting processes of the branch, monitor monthly performance of the budget, and initiate corrective action in case of any variances
Review, coordinate, monitor and authorize all the processes of opening, reactivation, adjustment, transfer, and closure of all accounts in line with bank policies/procedures, KYC guidelines, CRB and money laundering guidelines.
Conduct field visits and carry out the verification of loans to improve branch portfolio quality
Produce branch performance reports and present them to all stake holders for review in accordance to set standards.
Plan, review and monitor staff development and performance initiatives for branch staff in line with existing Human Resource policies.