JOB DESCRIPTION


Answer phone, email, and face-to-face customer enquiries
Create and maintain reports on customer interactions
Update customer records in our system, including notes about conversations and outcomes
Effectively follow up on all enquiries made on the company online platforms, calls etc until clients needs are met.
Develop customer rapport
Encourage customers to complete satisfaction surveys
Make recommendations to managers to improve customer experience
Follow up to convert sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


Job Requirements


Proven customer support experience or experience as a Customer Service Officer
Strong phone contact handling skills and active listeningFamiliarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Proven experience in sales and real estate is an added advantage 
Minimum of a Bachelor's degree in any relevant field