Participate in Design, development , and deployment of advanced software (Both Android & Web) solutions that support Kijani Forestry’s operations
Maintain the software applications, ensuring they meet the required standards for quality, performance, and security.
Provide frontline support to App & system use issues
Keep on track all support requests and resolve requests within a reasonable turnaround time.
Mentor and foster a culture of collaboration, excellence and continuous improvement.
Create and maintain a feedback mechanism through which tech users can be notified on progress of their support requests.
Support & participate in the development, customization, and integration of applications that support operational efficiency in agroforestry management.
Support in ensuring maximum systems uptime of all Tech systems & implement  contingency plans for potential down time.
Stay up-to-date with emerging information systems threats & maintain  strong cyber security practices, conduct data security focused user trainings + empowerment.
Execute Tech solutions implementation/roll out ensuring delivery within timelines and budget.