To support the installation, deployment and maintenance of servers, desktops, printers, telephony and other hardware across both production and DR environments, and provide timely and efficient user support across networks, desktops and applications.

Undertake effective capacity management of all server and storage resources.
Support the installation, deployment, upgrade and troubleshooting servers and storage hardware components that include and related support issues in a timely and efficient manner, striving to meet or exceed the SLAs agreed with business.
Follow the change management process to implement any major infrastructural changes in the live environment.
Support the delivery of all assigned business and ICT projects and initiatives.
Carryout fault diagnosis relating to moderately complex problems, reporting the results of such diagnosis in a clear and concise manner.
Resolve high level issues through providing mitigating actions and driving the implementation of these actions.
Support the implementation of Disaster Recovery (DR) and related Business Continuity Management activities.
Review and support all flagged security breaches and vulnerabilities and ensure that all servers and storage devices are protected with up-to-date antivirus definitions and other security controls.
Produce robust documentation and presentation materials for stakeholder consumption operating at varying levels.
Document all IT assets in line with BRAC’s standards and track assets register that matches the physical assets in the business.
Support the preventive maintenance of all servers and storage devices ensuring servicing is done per schedule and SLA.
Timely and efficient response to infrastructure related issues logged onto the ICT helpdesk.
Carryout any other duty as assigned by the IT Infrastructure Manager.