Our client, an AgTech platform transforming out grower management in Africa, is actively seeking a dedicated and knowledgeable Implementation Officer to join their exceptional team.

THE JOB

As the Implementation Officer, you will be responsible for the client on the ground from the moment a client engagement begins—whether through a contract, pilot, or pre-deployment support. Your mission is to ensure a seamless setup, rollout, and sustained adoption of the client’s platform. You’ll work closely with agribusinesses, field teams, and client’s product team to translate client needs into operational success.

MAIN TASKS AND RESPONSIBILITIES.


Client Implementation & Training (60%) 


Lead the setup and activation of new client accounts on the platform 
Conduct on-site visits to train agribusiness staff and field agents on platform use 
Roll out implementation plans across client operations—from HQ to farm level 
Ensure clients adopt key workflows: data collection, contract setup, monitoring, input allocation, and reporting 
Deliver clear, structured training and support tailored to each client’s context 


Client Relationship & Support (30%) 

Act as the primary contact during the initial phases of each client journey 
Build trust through strong communication, active listening, and follow-through 
Anticipate client needs, troubleshoot challenges, and resolve issues independently 
Track onboarding milestones and maintain high levels of satisfaction and engagement 
Ensure a smooth handover to the Account Management team after successful rollout 


Platform Feedback & Insights (10%) 

Capture field insights and client feedback to guide product improvements 
Report bugs, friction points, and feature requests to the product team 
Benchmark the client’s implementation experience against alternative tools or legacy systems




QUALIFICATIONS

The job holder should have the following qualifications. 


Bachelor’s degree in agriculture, business, IT, rural development, or a related field
At least 5 years of experience agribusiness operations, client service, or digital tool deployment


THE RIGHT PERSON FOR THE JOB

The ideal candidate should possess the following skills and competencies.


Client centric mindset 
Excellent communicator and listener—able to build strong rapport across levels 
Strong sense of ownership and ability to work independently in the field 
Strong communication, negotiation, and relationship-building skills. 
Fluent in English and Swahili 
Tech-savvy and quick to learn new digital tools 
Analytical thinker with strong problem-solving abilities. 
Organized, responsive, and comfortable juggling multiple client needs 
Willing and eager to travel regionally, sometimes on short notice 
Entrepreneurial mindset with a proactive approach to challenges


WHAT WE ARE OFFERING THE RIGHT PERSON

We are offering the successful candidate a monthly salary of USD 1500 - 2000