Responsibilities:

Manage all cashiers to ensure adherence to standard of operating procedure (SOP).
Ensure all e-sales (Jumia) accounts are well managed and accounted for daily.
Communicate clearly and openly with all customers and team members.
Resolve customer related issues at the cash point.
Ensure proper cash mop up by close of business daily.
Coordinate and oversee all cash point activities daily.
Proactively engage customers to address all customer complaints & answer their questions.
Ensure customer transactions are processed promptly and accurately by the cashiers.
Manage customer transactions both cash and card payments appropriately.
Ensure appropriate and timely work schedule (roaster) preparation for all cashiers.
Ensure all scheduled & unscheduled shifts and time-offs are covered appropriately.
Promptly resolve pricing and price check issues for cashiers and customers.
Provide excellent customer service at all times.
Create and maintain a positive work environment for all cashiers.
Ensure discipline and team spirit amongst team.
Resolve all customer issues and do refunds when necessary/appropriate in agreement with Sales Manager.

Salary: 50,000 (Negotiable)