JOB DESCRIPTION
• Answering customer enquiries and providing information about products or services • Resolving customer complaints and issues in a timely and effective manner • Assisting customers with placing orders and making returns • Maintaining customer records and updating account information • Processing transactions and handling payment issues • Providing technical support and troubleshooting assistance • Making outbound calls to follow up with customers or to upsell products or services • Assisting with the creation and implementation of customer service policies and procedures • Monitoring customer satisfaction and tracking trends in customer feedback • Participating in ongoing training and professional development to stay up-to-date on company products, services, and policies
QUALIFICATION AND EXPERIENCE
• 2 years customer support experience or experience as a Client Service Representative • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • HND or degree
Location: Accra

All C.V.s should be sent via:
indicating the position as the subject of the e- mail.
Closing Date: 30 May, 2025