Responsibilities

Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
Resolving customer complaints or issues in a timely and efficient manner.
Providing information to customers about products or services.
Documenting customer interactions and transactions in a call center software or CRM system.
Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
Keeping current with company and industry-related information to ensure accurate information is provided to customers.
Identifying and escalating complex customer issues to a supervisor or manager as needed.
Following up with customers to ensure their needs were met.
Participating in training and development programs to improve skills and performance.

Job Requirements

Degree/diploma in Communication, Customer Relations, Public relations, or any relevant field
At least 2 years’ experience in working in a call center or as a Customer Service Representative in Service Industry
Good communication Skills both Written and Spoken with the ability to interact freely with customers.
Great interpersonal and strong communication skills in both writing and verbal.
Excellent computer skills MS Office.
Excellent multitasking skills.
Critical thinker and problem-solving skills.
Team player.
Passion for irrigation and proactive in decision making
Independent thinkers who are able to thrive in a fast-paced dynamic environment.
Have the ability to handle pressure, meet deadlines
Be organized and be an expert in time management
Basic computer skills.