Job Duties


Liaising with field Credit Officers to follow up on upcoming repayments
Providing clarifications about repayments and interest accrued
Following up with Field Credit Officers on loans in default
Handling customer enquiry requests from Field Credit Officers in regards to loan repayment
Following up with Field Credit Officers on loans that are due for repayment
Tracking low turnover of businesses on the loan and following up with Field Credit Officers to ensure improvement
Perform all other functions as may be assigned by the line manager
Checking past due notices/other client correspondence/letters.
Monitoring customers’ compliance with a timeline.
Reduction of Loan Restructuring, Loan Refinancing and Loan Write-offs
Ability to react proactively to unhealthy and risky portfolios thereby saving the institution losses.
Conduct prompt follow-up on all parties leading to a jointly negotiated settlement and reduction of losses.
Look for innovative ways to get loan repayment other than restructuring, refinancing and write-offs.
Reduce write-off projections for own portfolio in line with monthly set targets