Job DetailsJob Location: BHC Rock Hall - Rock Hall, MD 21661Salary Range: $15.00 - $17.00 HourlyJob Shift: Open Availability (including weekends)Job Functions


- Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction

- Greet every customer you make eye contact with, anywhere in the store

- Answer customers questions and provide information on procedures and policies

- Be at your workstation on time

- Be customer ready whenever you are on the stage/sales floor

- Maintain awareness of all promotions and advertisements

- Recommend related items when appropriate and execute S.A.L.E.S. process

- Keep your area of responsibility neat, clean, stocked and priced properly

- Execute the daily operational, day-to-day goals and priorities assigned by store management

- Assist in the training and development of peers

- Actively participate in daily huddle meetings

- Uphold merchandising and store cleanliness standards

- Offer a carry-out if appropriate

- Know the proper way to answer the telephone

- Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.

- Address all safety concerns immediately

- Advise store management of any pricing errors

- Advise store management anytime you say "no" to a customer

- Take initiative to learn product knowledge

- Take initiative to learn selling skills

- Perform other tasks as asked by store management



Sales Floor Duties


- Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders

- Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys

- Ensure all shipments are packed out in its proper home and all overstock is away

- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized



Register Duties


- Ring each transaction accurately

- Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed

- Call for help when more than 3 customers are waiting

- Keep busy around the registers when you are not ringing

- Process merchandise returns as needed



Physical Requirements






Essential Physical Ability



Frequency



Requirement





Walking



Frequent



Flat surfaces from point to point





Standing



Constant



All work performed on feet





Sitting



None



 





Stooping



Frequent



To pick up cartons at floor level





Reaching



Frequent



To a height of 6 feet





Lifting



Frequent



Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably





Hand Dexterity



Frequent



Must be able to use at least one hand to operate register and complete paperwork





Pushing/Pulling



Frequent



Move hand jacks from place to place





Carrying



Frequent



Up to 50 lbs., up to 10 feet, occasionally more





Climbing



In-frequent



Stairs in storage rooms; ladders





Vision



Constant



Read labels, recognize boxes, safety in working





Hearing



Constant



Safety Signals





Qualifications
Required Education:
- High School Diploma or equivalent

Required Experience:
- Previous retail experience preferred, but not required.

Required Skills and Abilities:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Ability to work a flexible schedule, including evenings and weekends
- Ability to lift and carry up to 50 pounds
- Basic math and computer skills

Qualifications
Required Education:
- High School Diploma or equivalent

Required Experience:
- Previous retail experience preferred, but not required.

Required Skills and Abilities:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Ability to work a flexible schedule, including evenings and weekends
- Ability to lift and carry up to 50 pounds
- Basic math and computer skills

QualificationsRequired Education:
- High School Diploma or equivalent

Required Experience:
- Previous retail experience preferred, but not required.

Required Skills and Abilities:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Ability to work a flexible schedule, including evenings and weekends
- Ability to lift and carry up to 50 pounds
- Basic math and computer skills