Key Roles and Responsibilities:

Program Participant Recruitment and Mobilization


Conduct area mapping to identify potential locations and beneficiaries.
Mobilize and recruit program participants in line with predefined criteria and inclusion principles.
Maintain accurate records of beneficiary selection and onboarding.


Training and Business Support


Deliver training sessions to micro-retailers based on program curriculum and guidelines.
Provide one-on-one support and follow-up with participants to reinforce learning and application.


Linkages and Market Access


Facilitate linkages between micro-retailers and financial institutions, suppliers, and other key ecosystem players.
Support access to relevant business services, markets, and products that enhance business operations.


Monitoring, Evaluation, and Reporting


Support data collection activities including surveys, assessments, and routine monitoring.
Submit timely weekly and monthly reports on program activities and progress.
Document lessons learned, challenges, and program success stories.


Coordination and Communication


Maintain open and regular communication with Business Advisors and fellow Counsellors to ensure cohesive implementation.
Attend regular team meetings and contribute to planning and review sessions.
Understand, uphold, and promote TechnoServe’s values, mission, and strategy in all program activities.
Perform any other duties as assigned by the Business Advisor or Program Manager that are consistent with the role and contribute to program success.


Minimum required skills and experience:


Experience in community mobilization, training delivery, or field-level advisory roles.
Experience of working with micro-retailers or small enterprises preferred.
Conversant with recent trends in the retail industry in the country and familiarity with financial inclusion and market linkage approaches.
Experience with digital training and delivery mechanisms
Experience working with Persons with disability and basic sign language is desirable
Strong and demonstrable report writing skills
Experience working with communities living on less than $2 a day and willingness to travel frequently in the informal settlements
Excellent interpersonal, oral and written communication and organizational skills 
Proficiency in MS Office especially Excel and PowerPoint