Job Purpose
Responsible for the management of the designated portfolio of bad debts outsourced to us by our clients with the objective of putting in place strategies to recover the full amounts.
Main Accountabilities

Monitor all accounts allocated on a daily basis and take appropriate actions all geared to securing full recovery through application of sound credit judgment within pre-determined guidelines.
Undertake all forms of communication with the debtors which include but not limited to

Calling debtors
Sending sms
Sending Demand letters
Sending emails
Arranging for field visits


Scheduling meetings with debtors to visit office
Analyze files allocated to you and make appropriate decision on the appropriate measures to be taken
Recommend accounts within own portfolio for further remedies to your line manager.
Prepare daily, weekly, and monthly reports, and any other form of reports as may be required by the management from time to time.
Work together with the designated officer from the Client to obtain updates on payments, and ensure any disputes are resolved within 72 hours, through your team leaders/manager
Support the business objectives through demonstrating satisfactory levels of performance as per set targets, and through cost cutting initiatives
Ensure proper documentation of any issues/actions relating to files within own portfolio
Perform any other duties that may be allocated by the management from time to time

Technical Skills/Competencies

Inter-personal skills
Negotiation skills
Debt recovery techniques
Analytical skills
Communication and presentation skills
Organization and time management skills
Listening skills
Knowledge and Experience
High degree of personal skills when dealing with a range of people and situations
Excellent computer skills and ability to learn new software/applications quickly
Good knowledge of general canons of good lending and credit risk assessment

Qualifications

College education, a university degree an added advantage
Prior experience dealing with customers/debtors
Prior experience in a lending environment
Exceptional aspects of demands of the role
The nature of the job requires decisive individuals with ability to deliver firm messages to the debtors and assertive enough to get the debtors pay off the entire debt

Behaviours/Values

Your conduct must be quided by the following core values;
Integrity
Courtesy
Confidentiality
Speed
Innovativeness and creativity
Excellence
Teamwork