Job Summary.

The job holder is responsible for providing technical support in the Authority’s knowledge management infrastructure, customization, upgrading, maintenance, and supporting knowledge identification, capture, sharing, collecting and publishing in the corporate knowledge base, as well as conducting knowledge sharing sessions/webinars.

Duties and responsibilities


Support in the development, customisation and maintenance of the knowledge management system, iKnow Platform
Monitor and report the functionality and availability of knowledge management systems.
Facilitate and support users in the utilization of the knowledge management platforms.
Raise knowledge awareness by implementing awareness, publicity, training, sensitisation and communication of knowledge management initiatives.
Graphics design – designing knowledge management (KM) messages/posters. 
Prepare and provide knowledge management performance transactions, and reports.
Conduct follow-ups, engagements with departments to identify, collect and publish knowledge resources on the iKnow Platform
Create a taxonomy for publishing and finding knowledge resources in the corporate knowledge base
Record interviews and other knowledge extraction activities using AV equipment.
Record virtual knowledge management webinars, knowledge sharing sessions and meetings, editing the recordings to make them more informative
Compress edited videos to the recommended size before publishing to ensure they do not take up much space on the iKnow Platform.
Create meeting links, offer technical support in all Knowledge Management virtual sessions and generate attendance registers for all sessions.
Edit videos from various sources, i.e Knowledge Retention & Transfer, media interview segments, extracts from previous videos,
Administer knowledge management platforms, e.g KM Lotus group emails, KM Webex platform.


Person specifications

For appointment to this job, the candidate must have:


Bachelor's degree in Knowledge Management, or information science with knowledge management specialisation or its equivalent qualification from a recognized institution.
Proficiency in Computer Applications.
Membership in a relevant professional body, such as knowledge management.
One(1) year of relevant work experience.


Functional competencies


Organization awareness.
Good interpersonal and communication skills.
Team player.
Results-oriented.
Proficiency in installation, use, mapping, customization and migration of knowledge repositories - DSpace.
Knowledge of configuration and use of major databases, i.e Postgres and MYSQL