Requirement for Appointment

Bachelor’s Degree in Customer care/ Public Relations/Business Administration, Communication or its equivalent from a recognized institution.
Pleasant personality & Good interpersonal skills and People Management skills.
Knowledge & Competencies of Computer skills.

Duties and Responsibilities

Ensure provision of quality service to customers.
Handle various routine inquiries received by phone and emails from internal and external stakeholders (Telephone management).
Direct queries to relevant officers and ensuring that feedback is promptly given.
Register and handle customer complaints.
Receive walk in clients.
Manage, maintain and update Client’s data/ office records.
Respond to clients enquiries through phone calls, messages and emails.
Assist in conducting customer satisfaction surveys (CSAT).
Prepare reports regarding customer service.
Plan, monitor and evaluate performance of staff against the set targets.