Brief Description        

Lead, plan, organize and oversee training to ensure a highly effective learning environment for Kenya Airways and its clientele these incudes managing training facilities, training services, learning systems and resources.

Detailed Description        


Lead the team managing KQ Academy administration, ensuring that processes and practices are efficient, customer friendly and are focused on the KQ Academy need to deliver excellent support for students, and are operated effectively.
Line manages the records officers, knowledge management & eLearning officer, and learning academy administration officers
Ensure that robust metrics and key performance indicators are devised, developed, and used effectively for each of the Academic administrative teams in support of the KQ Academy strategy
Manage services within the learning academy, championing excellence in delivery, a positive service culture and ensuring that outcomes are delivered on time and to budget.
Ensure compliance with relevant statutory and regulatory requirements such as Kenya Civil Aviation Regulations amongst others
Manage, and administer the Learning Management Systems to help achieve efficiency for both internal and external guests
Develop and implement Pride Centre Operating Procedures
Deliver a safe and secure working environment at Pride centre in order enable learning activities
Prepare and publish a schedule of training programs in collaboration with senior manager regulatory training.
Generate and analyze learning reports to support learning and development activities and the business at large.
Track operational and capital expenditure for KQ Pride Centre
Manage the KQ Pride Centre brand specification for learning materials and visual aids
Liaison for KQ Pride Centre for Civil Aviation Authorities, African Airlines Association & IATA Training Partnerships
Coordinates leaderships, and functional training programs
Coordinates coaching and mentoring programs in the business
Manages partners and suppliers for training programs
Manage accounts receivable for the training centre


Job Requirements        


University Degree in relevant field.
Expertise in IT usage and utilization. (mastery in excel, PowerPoint, word & access)
CPA Qualification will be an added advantage
At least 3 years’ operations management experience in a busy environment.
Knowledge of aviation training organizations
Experience in managing accounts receivable will be an added advantage
Computer skills, interpersonal skills, persuasive oral communication skills, presentation skills, good planner, analytical skills,