Duties and responsibilities


Provide first-level technical support to resolve IT hardware and software issues for users
Document and manage IT service tickets, ensuring timely resolution and user satisfaction
Train end-users on IT systems, tools, and security best practices
Assist in managing IT inventory and ensuring compliance with organizational policies.


Requirements


Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or Google IT Support Professional Certification are appreciated.
At least 4 years of experience in IT support or a related field.
Experience in diagnosing and resolving escalated problems in response to IT users reported incidents.
Experience in monitoring and troubleshooting network connectivity and resolving network problems.
Familiarity with institutional information technology support policies and procedures