About The Role

As a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success.
Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.
You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts.
This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Moove's products and services.

What You’ll be Doing

Monitoring drivers’ performance.
Conducting daily check-in on drivers’ pulse.
Supporting drivers.
Solving driver's issues while drivers are in transit.
Receiving inbound calls from drivers.
Making outbound calls to drivers.
Conducting driver survey.
Compiling data from drivers survey
Accountability of all Moove vehicles
Ensuring that drivers obey rules and regulations as laid down by the company.
Ensuring that drivers get the right information from the company.

What You Will Need For This Position

Degree in any discipline.
1-year experience in customer care/support roles.
Experience in the transportation industry is an added advantage.
Proficient in the use of Microsoft Suites (Excel).
Ability to manage people.
The candidate must possess an eye for details.

Key Metrics

Daily retention targets as % of return walkins
Weekly churn targets
Daily Ticket resolutions for DPs basis physical and remote interactions
Daily Driver performance basis supply hour and trip targets of the city
Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
Overall DP portfolio monitoring basis allocated count of DPs