Main functions will include but is not limited to:

 Apply order fulfilment methods to achieve accurate and efficient order processing.
 Perform in such a manner as to achieve the required service rating towards the CoE KPI’s, through system knowledge, accuracy, attitude, and proactive service. Implementing the business rules and procedures.
 Create and enhance the buying experience of our customers through professional service using systems and applying processes
 Provide support for queries, complaints, and general enquiries by applying sound problem-solving abilities.
 Follow and apply order management procedures, tasks and administration, ensuring we follow through all orders to point of final customer receipt, meeting customer expectations.

Minimum qualifications and experience:

 1-year minimum experience in a related field
 General administration experience
 Marketing/Sales degree and knowledge of export documentation will be an added advantage

Recommended skills, knowledge, and qualities:

 Analytical skills
 Problem solving
 Planning ability
 Systematic / Structured
 Effective time management
 Excellent communication and telephone skills
 Computer literacy – MS Office, especially e-Mail, Word, Excel. Internet navigation
 Self-motivated and highly goal-orientated
 Attention to detail.
 Strong interpersonal skills.
 Ability to deal with conflict situations.
 Dynamic team player
 Ability to work under pressure and follow through on tasks.
 Commitment to company vision, values & core philosophies