We are looking for a qualified, skilled, detail-oriented and analytical Claims Assistant with 1+ years of experience in Retail General Insurance (Motor, Home, Travel).
Reporting to:  Claims Officer
Duties

Handling claims for retail clients in liaison with the Claims Officer.
Daily updates to clients on claims status.
Escalation of claims after 48 hours.
Preparing Garage Lists for clients.
Preparation of How to Claim Documents.
Follow up with loss adjusters.
Rating Garages – auditing them.
Linkages with Rescue companies.
Engaging Digital Team on Automation.
Engaging Social Media team on How to claim.
Implementing and executing claims according to the company’s claims procedure guidelines.
Maintain excellent interpersonal relationships with clients.
Following up on active claims with Service Providers to ensure timely settlement of the claims.
Sitting in place of the Claims Officer as necessitated.

Qualifications and Skills

Bachelor’s/Diploma in Insurance or a related field.
1+ years’ experience in insurance.
Claims experience is an added advantage.
Analytical skills and proficiency in working with excel.
Good knowledge of insurance products.
Strong communication and writing skills and proficiency in English.
Proficient in the use of data software applications
High motivation, team orientation and adaptability