Job Description

Oversee customer support processes and organize them to enhance customer satisfaction.
Identify and mitigate operational risk.
Thorough knowledge of bank operations functions
Monitor and supervise daily operations to ensure a free flow process.
Create a strong professional workforce by developing competent individuals in the banking operations team.
Cash management and provision.
Oversee the booking of loans and other banking activities in compliance with due process
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
Collaborate with heads of other units to develop best practices for successful banking operations
Ensures the branch and vaults are opened and closed on a timely basis.
Enforces dual control procedures at all times.
Oversees teller duties and assists line with customer transactions during peak periods.
Performs pre-audits to ensure ongoing adherence to compliance procedures.
Stay informed of all deposit, business and consumer loan products.
Maintains adequate cash supplies at the facility.
Maintains proper teller and vault cash levels.

Job Requirement

Proficient use of bankone
Outstanding communication and people skills
Knowledge of all regulatory policies and procedure
Ability to recognize problems and apply Risk Management techniques to address them
Strong planning, organizational and time management abilities
Excellent Leadership, team management, developing and mentoring
High-level influencing and interpersonal skills
Excellent verbal and written communication skills
Meticulous attention to detail and accuracy.